UPMONI GAMES SUPPORT
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Contact game support
Email support@upmoni.games for help with any Upmoni game. For privacy questions, use privacy@upmoni.games.
When you contact us
Please tell us the game name, app version, device model and what happened. A few clear steps help us understand the problem.
Hide personal information in screenshots. Never include passwords, verification codes or full payment-card details.
How we handle information →Can I play Hue Harbor offline?
The core puzzles work offline without a mandatory Game Center sign-in. Purchases, ads, online synchronization and rankings need a connection.
My Hue Harbor progress looks different.
Check the selected game profile and Game Center account, reconnect, and allow synchronization to finish. Keep your current installation and save data while the issue is investigated. Do not delete the app as a troubleshooting step.
A purchase has not appeared.
Check the connection and the Apple account used for the purchase. For an active Hue Harbor account, use the game's restore option. Consumable delivery and permanent benefits have different recovery rules. Do not purchase the same item again just to retry delivery.
What happens if an ad does not finish?
In Hue Harbor, an eligible completed rewarded ad can offer extra time or one life. Closing early or a loading error gives no reward. Availability depends on your connection, privacy choices and the provider. Ad privacy options appear in Settings when required by Google.
How can I delete my Hue Harbor account?
Open Settings in Hue Harbor, choose Delete account, and follow the confirmation steps. You need a connection. The game shows the deletion date and time after our server accepts and saves the request. The 30-day period does not start while a request is still waiting to be sent.
Can I cancel account deletion?
Yes. Before the displayed deadline, open the deletion screen and choose Cancel deletion request. Signing in does not cancel it, and sending the same request again does not extend the deadline. During the 30-day period, normal play and purchases continue; time-limited benefits keep their original expiry dates.
What will I lose when my account is deleted?
At the end of the 30-day period, cancellation closes and deletion proceeds. Your account, profile, progress, coins, boosters and purchased game benefits are permanently removed. The game shows when processing is complete. Paid coins and permanent ad removal are included. Deleted benefits cannot be recovered or moved to another account. This is not an Apple refund. Our privacy notice explains the limited records that remain and the separate device and provider copies.
What if I am offline or cannot see a deletion date?
Reconnect and use Refresh status on the deletion screen. If the game asks you to connect your saved game first, follow its connection steps; no deletion date has been set yet. Wait for the confirmed date or result. Removing the app does not send a request. An offline device can clear its copy after it reconnects and confirms that deletion is complete.
Does account deletion remove every backup immediately?
No. Our policy limits database recovery history to 30 days, so earlier copies leave that window within at most 30 days after active data is deleted. Restoring a backup must not reactivate a deleted account. Technical error logs are limited to 7 days or less. Offline devices and records managed independently by Apple, Google or Cloudflare have separate limits. See records and backups.